At The Garage Door King we are committed to protecting your privacy online.
We appreciate that you do not want the personal information you provide to us distributed indiscriminately and our Privacy policy explains when, how and why we collect your personal information. It also details how we use it, how we keep it secure and what controls you have.

Who we are?

The website is owned by Castle Doors Ltd and the Data Controller contact details are below.

Personal data we may collect about you
We can only provide the goods and services ordered or requested by you if you provide us with your personal data. For the purpose of providing these goods and services, we collect personal data about you. The types of personal information we may collect from you and which you may provide to us includes:

*contact information (such as name, postal address, delivery address, email address and mobile or other phone number)
*purchase history
*IP address
*correspondence between us.

We will use the information you provide for the purposes described in this Privacy Policy to which you agree to at the time your data was obtained.

Use of information

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
We do not use your information for direct marketing .

*administer your orders with us
*verify and carry out financial transactions in relation to payments you make online
*audit the downloading of data from our website
*enhance and improve the layout and/or content of the pages of our website and customise them for users
*identify visitors to our website
*respond to your enquiries
*comply with applicable legal requirements


We may also monitor who accesses our website, for example we may automatically collect access information about you, such as: the type of internet browser you use; the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. Such information enables us to:

*address and build a profile of our users
*improve the layout and/or content of the pages of our website and customise them for users

Google Analytics

When someone visits our web site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way, which does not identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.


A cookie is a small text file that is stored on your device. They help to provide a good experience when you browse websites. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up-to-date, relevant and error-free as possible.
Disclosure of your personal data
We do not disclose your personal data to third parties other than:

*To other companies within our group
*To protect our customers and us from fraud
*In any case where we are required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the website or the rights, property or personal safety of any person

Safeguarding your personal information

We place great importance on the security of all personally identifiable information associated with our users. We have put in place technology and security policies, which are designed to protect the personal information we hold about you. We have security measures in place to attempt to protect or personal information under our control against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
We will use the following technical and organisational measures to safeguard your personal data:

*access to your account is controlled by password and username which are unique to our employees.
*we store your personal data on secure servers
*payment details are encrypted using SSL (Secure Socket Layer) technology which encrypts your information before it is sent to us to protect it from unauthorised use

We may retain personal data no longer than is necessary for the purpose it was obtained for. It will be disposed of when no longer needed.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit via the internet and any such submission is at your own risk. We will use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.
It is advisable to close your browser when you have finished your user session to help ensure others so not access your personal information if you use a shared computer or a computer in a public place.

Your rights and access to your personal information

You have the right to view, amend or delete the personal information which we may hold or process about you. We will respond to your request promptly and at the latest within one month of receipt. We will supply a copy of the information you request free of charge. However, we may charge a 'reasonable fee' when a request is manifestly unfounded or excessive, particularly if it is repetitive.
Email your request to our Data Protection Officer at

Changes to this Privacy Notice

We may update this Privacy Policy from time to time so you may want to check it each time you give us personal information or use our website.

Our contact details

We welcome your questions, feedback and requests about this Privacy Policy. If you require more information or want to make a comment you can contact us by email at

Write to us at -
The Garage Door King
Unit 19 Fort Ind Park
Dunlop way
B35 7AR.