About Us Our Contact details:
The Garage Door King and Door King .
Unit 19 The Fort Industrial Park
Dunlop Way
Birmingham
B35 7AR


The Garage Door King , Part of the Castle Doors Ltd Group .
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. Please select the OPAY option for online payments .

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Spare parts are sent via Royal mail signed for , Garage door motors via outside courier , Garage doors via our own transport , all methods require a signature from the householder . We strongly advise you do not book an installer or remove your existing door until your goods have arrived and have been checked. We are not liable for any installation costs, consequential losses for time, travel costs, costs due to transport damage on arrival or compensation in any way. We require to be notified of any damaged goods within 48 hours of arrival.
Delivery Schedule Garage door spares -We deliver your order right away.
Garage door motors - We will normally send your order to you in 2 business days
Garage doors -These items will go on our own transport and can take between 10 and 28 days to arrive .

IMPORTANT INFORMATION.

Garage doors -These items will go on our own transport and can take between 10 and 28 days to arrive

We will not deliver a door without prior confirmation and we are sure someone will be at the address to accept delivery .We will call you at least 3-5 days in advance of the delivery taking place .

We only offer a kerb side / driveway delivery service and we can not place doors in your garage or carry doors to any other location .

We offer a delivery service based on one driver and so some larger doors may require an able bodied person to assist in the unloading . If you are not willing to help the driver for any reason please advise us in advance and we can arrange for two men on the delivery , this will require an extra delivery premium of £75.00 per door .

You must have the means to move doors after they are unloaded .We take the health and safety of our employees very seriously and they will not do anything whatsoever that may lead to an injury to themselves or others .

All methods require a signature from the householder,the person accepting the delivery must be over the age of 18 and have the express permission to sign for the goods on behalf of the purchaser .

We normally complete all our deliveries in the morning and our drivers can arrive as early as 5.30am please be aware we may get you out of bed , we have had to take this action to ensure all our deliveries are completed on a very busy road network .

We are happy to discuss any special requests with you on our normal contact number or via the email system .


Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.Our web pages are tested monthly and comply to Psi and Dss .
Guarantee To Claim under the terms of any manufacturers warranty you need to inform us as soon as possible of the defect or manufacturing fault , you must have the original order /invoice number .
If agreed the manufacturer will make arrangements to visit and inspect the doorand either repair or replace the goods .
All replacement goods under warranty that have been sold on a supply only basis which have already been fitted by the Customer will be replaced on a supply only basis. If the manufacturer of the door chooses to install the replacement it is only by their goodwill.We guarantee your items will arrive in good working order ,

You agree that cancelled orders will be charged at a 20% re stocking fee for standard doors and 50% for special orders . All damage must be reported within 3 days of delivery no claims for damaged goods will be accepted after this time .
Reaching Us Reach us via e-mail or our advertised telephone number .
Privacy Policy [The Garage Door King] does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm