Frequently Asked Questions


Are my details secure ?

Yes we use a SSL secure server to process your payment, your personal details are secure , we use an outside testing company and we are fully compliant with the new PCI DSS rules imposed by the credit card providers meaning our site is tested against hackers and all security threats .
We retest our servers every 4 weeks and always have a valid site certificate .

Can I collect the door?

Yes we welcome collections from our Birmingham depot , all the address details for collection will be given on completion of the sale , or call us to arrange this in more detail.

How long will I have to wait for a garage door delivery ?

Delivery usually takes Between Approximately 10 to 28 working days from your cleared funds being received ,some special sized doors or doors from abroad can take up to 6 weeks to arive but you will be notified if this is likely to happen and be given the opportunity to cancel, you can request a delivery update anytime by calling 0870 330 0128 .We will contact you up to 5 days in advance of item arriving . We only deliver to England and Wales we do not currently deliver to Scotland .

How much notice will I get of a delivery date ?

We will call you at least 3 days in advance of a delivery taking place .

Am I paying VAT?

Yes we are a UK based company and so vat is charged at the applicable rate in force at the time of sale , all our prices are shown INCLUSIVE of VAT.

Can I have a specific delivery date and time slot allocated ?

No our deliveries are to fixed areas on fixed days therefore we cannot change our route , we will however give a morning or afternoon slot and the delivery driver can give you a call 1/2 hour in advance if requested.

Our new delivery information area on the left hand side of the page gives more info on our delivery service .

Where can I find detailed technical information that isn’t on this site?

You can either call us or visit any of the major manufacturers sites to look up the details required .

I have tried to order a door but it will not add to basket .

Our system works on stock levels on special offer doors to stop you buying a door that may no longer be available especially over the weekend when we are unable to update the site .This does not mean the door has sold out but the amount left is very low ,please call our office if you would like to order the door and we will process the order .

I don’t understand the difference between canopy and tracked gear?

The 'Lifting gear' section is accessible by clicking the tab at the top of each page. This sections explains the differences between the gear systems available .

Can I automate a canopy door?

Yes but you need to purchase a canopy bow arm converter , this allows a canopy door to be automated.

What do the sizes mean ?

All sizes quoted are the frame opening sizes (excluding the frame itself) , in other words if you have a frame already in place and you took the existing door off you would be left with your empty opening , measure the distance between the frame legs and you have your frame opening size , this size should match up with our sizes on the screen . The door we send you will be slightly smaller than the size quoted and this is called opening tollerances and is required to make the door work .If this is not clear please contact us .

What do I receive with a new door?

You get the door itself , the springs and gear to lift the door and all the locking , you do not get a frame unless specified .

Do I need to help the driver with the door on delivery ?

We offer a kerb side delivery only , However our drivers are helpfull and as long as you have someone to help will move the door to a suitable location .The health and safety of our driver is of paramount importance to us and so we will not carry a door over uneaven surfaces .

Can I pay on delivery ?

Yes , however you will have to agree this with our sales team in advance , we will not accept this method of payment on some doors, call customer services for advice . We will not accept a cheque as payment .

Do I need a frame?

Yes you will need a frame for all doors except sectional doors ,you can buy a new door and fix it to your existing frame or purchase a new frame from the relevant section .

Can I order a door then return it if it does not fit?

No, we advise you of the sizes available and are available for advice , it is your responsibillity to ensure you look into all doors you are interested in buying , once you unwrap the door you agree the door is correct and it is non returnable .

WEE

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximize separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Why Recycle?

Unwanted electrical equipment is the fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in a landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

Under the directive we must allow customers of new electrical items the opportunity to recycle the old electrical item, For instance if you buy a motor then you will be able to send us back your old motor on a like for like basis. You cannot send back another item i.e a garage door , window, another electrical item such as a kettle .

To recycle You must bring the item to us or send us your old WEEE item with proof of purchase of the new item on the outside of the box with the box clearly marked "WEEE Inside". You are liable for postage of the item. We do not offer a collection service and will not collect any item on delivery of a new item for logistical reasons. Alternatively your local recycling center offers a specified area for the correct disposal of WEEE.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled-bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com




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